Full Time, Exempt
Morgan Industrial
Hillsboro, OR, USA

Omega Morgan has developed a requirement for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Omega Morgan we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.

Essential Duties and Responsibilities

  • Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
  • Assignment of tickets to the correct support staff based on ticket requirements
  • Plays a key role as key IT Representative, building positive experiences with OM’s User Base, with a mindset of continual improvement and excellence.
  • Tier 1 Administration of our core Windows IT systems including:
    • Email
    • Active Directory
    • File Servers and Access
    • Network Printers
    • Endpoint Detection and Response (EDR) Software
  • Assistance with common IT tasks such as:
    • Employee onboarding/terminations
    • Password resets
    • Various Software Installations/Updates
    • SMB and NTFS Network Share permission management
  • Delivering end-user software training where necessary
  • Delivers backup assistance to Desktop Support Team as needed
  • Assist with resolving issues and execute training both locally and remotely
  • Communicate, Track, and follow-up activities with users and management

Required Skills

  • Trouble shooting and resolution aptitudes
  • Self-Managing
  • Creative, yet compliant solutioning for unique Enterprise needs
  • Documentation Composition and Maintenance (mostly Wiki-based)
  • Process Improvement Drive and Change Management
  • Strong interpersonal communication skills, training abilities, combined with patient instruction delivery

Required Experience and/or Education

  • Working Tier 1 Administrative knowledge of the following products:
    • Microsoft Office (e.g. MS Office, Office365)
    • Windows 10/11
    • Microsoft Windows Server Administration/Active Directory
    • SMB/NTFS
    • Group Policy Usage
  • Bachelor’s degree and two years of experience or certifications from entities such as MCSE, MCSA, MCP, Net+, A+, IC3, etc.